A. When the time arrives, you may be at the vet or at home, either way, please get in touch as soon as you can, and we will be there for your pet to be collected. Alternatively, you can come to us at a previously arranged time.

B. We work closely with a number of local, fully qualified Vets for home euthanasia.

alternatively, we have a fully equipped bereavement room available to use for this service should you need it.(please call for more info).

A. Unfortunately, you will need to call beforehand as we may already have a bereaved family in attendance. We strive to give every family the time they need without interruption.

A. This will be discussed at the time, there are a few options

1. We can return the ashes to the vets

2. We can deliver back to you (charges apply)

3. You can collect free of charge at an appointment time

A. Yes, your ashes will be returned in a scatter tube, alternatively, you can purchase a memorial urn, or we can place the ashes in one of your own urns free of charge.

A. Rainbow Bridge Pet Crematoria only conducts individual cremations. When we collect or receive your pet an identification tag is placed around them, paperwork will be filled in and emailed to you with full details of your requirements. We also check for a microchip number, this will be checked at least 5 times during the process so we can guarantee you receive the ashes of your pet. we are also members of the APPCC for which we have to follow strict guidelines.

A. Your pet’s cremation will be dependent on their size/weight. Please visit our prices page or contact us directly for clarification. Payment is accepted by cash, card, or bank transfer – please note cheques are not accepted.

A. We can provide a paw print either in clay or ink, please note whilst every effort is taken results may vary, but please be assured we will try our very best to get you a clear print.

An attended cremation means you are present with your beloved pet as they begin their final journey. You can be involved as much or as little as you feel comfortable with — we will support and guide you through every step.

• Privacy & Care The crematorium will be closed during your visit so you have complete privacy. Attended cremations are available mornings only and must be pre-booked.

• Saying Goodbye When you arrive, if your pet is already with us, they will be prepared and ready for you to say your final goodbyes in a peaceful setting.

• Your Choice of Involvement You may choose to place your pet into the chamber yourself, or our team can do this for you. If you wish, you may also start the cremation process. Special music can be played during this time to honour your pet.

• Waiting for Ashes After the cremation, you’ll be given a time to return for your pet’s ashes. This is usually between 2–5 hours, depending on your pet’s size.

• Additional Fee Attended cremations take around 1 hour and are available for an additional £80 on top of the cremation cost.

🌸 However you choose to say goodbye, we’ll ensure the process is gentle, respectful, and truly personal to you and your pet.